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Privacy Policy Lost SoulsGTM

Effective Date: August 11, 2025

At Lost Souls GTM, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.lostsoulsgtm.com or make a purchase. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Contact Information: Name, email address, phone number, and shipping/billing address provided when you create an account, place an order, or contact us.

  • Payment Information: Credit card details or other payment method information processed through our secure payment gateway. We do not store full payment details on our servers.

  • Account Information: Username, password, and order history if you create an account.

Non-Personal Information

  • Browsing Data: IP address, browser type, device information, operating system, and pages visited, collected via cookies and similar technologies.

  • Usage Data: Information about how you interact with our website, such as clicks, time spent on pages, and referral sources.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you place an order, create an account, sign up for our newsletter, or contact customer support.

  • Automatically: Through cookies, web beacons, and analytics tools (e.g., Google Analytics) when you browse our website.

  • From Third Parties: From payment processors, shipping partners, or marketing platforms to facilitate orders and promotions.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and payment processing.

  • Communicate with you about your orders, account, or customer service inquiries.

  • Send promotional emails or newsletters (with your consent, and you can opt out at any time).

  • Improve our website, products, and services through analytics and user feedback.

  • Prevent fraud and ensure the security of our website.

  • Comply with legal obligations or resolve disputes.

4. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing (e.g., Stripe, PayPal), shipping (e.g., USPS, FedEx), or website hosting and analytics.

  • Marketing Partners: With your consent, we may share limited data for targeted advertising or email campaigns.

  • Legal Authorities: If required by law, regulation, or legal process, such as in response to a subpoena or to protect our rights.

We do not sell your personal information to third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience (e.g., remembering your cart items).

  • Analyze website performance and user behavior.

  • Deliver personalized ads.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

6. Your Choices and Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request updates to inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing emails using the "unsubscribe" link or by contacting us.

  • Cookies: Adjust cookie settings in your browser.

To exercise these rights, contact us at [your contact email].

7. Data Security

We implement reasonable security measures, such as encryption and secure payment gateways, to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, customer support, and legal compliance. For example, order information may be retained for [X years] to comply with tax laws.

9. International Data Transfers

If you are located outside [Your Country], your information may be transferred to and processed in [Your Country or other countries where our service providers operate]. We ensure appropriate safeguards are in place for such transfers, in compliance with applicable privacy laws.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors or social media). We are not responsible for the privacy practices of these websites. Please review their privacy policies.

11. Children's Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to have it removed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

contact@lostsoulsgtm.com

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